Qq778 Privacy Policy — Your information is safe with us

Qq778 is one of Bangladesh's most trusted online gaming platforms. We believe it is our ethical and legal responsibility to protect every member's personal privacy. This privacy policy is designed to give you a clear understanding of what data we collect, why we collect it, and how we keep it safe.

This policy applies to all qq778 services — including the website (https://qq778.pro), mobile app, Live Casino, slots, fish games, and Sports Betting. If you do not agree with this privacy policy, we advise you not to use our platform.

Qq778 always adheres to international data protection standards and places user privacy as its highest priority. Our goal is to create a safe, transparent, and trustworthy gaming environment where every member feels secure.

Qq778 collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Qq778 collects information through three main methods:

• Directly Provided: Information you provide directly when registering, logging in, verifying your identity, contacting customer support, or updating your profile.
• Automatically Collected: Data collected automatically while you use the platform via cookies, log files, and analytics tools — including your device's IP address, browser type, and page visit history.
• From Third Parties: Necessary confirmation details from payment providers (Mobile Banking, Nagad, Rocket) and identity verification services.

All information is collected solely for necessary and relevant purposes. We never collect unnecessary or excessive data.

Qq778 uses the data collected for the following purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Service Delivery: Gaming sessions, deposits, withdrawals, and bonus processing.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and combating money laundering.
• Contact: Sending important account updates, transaction confirmations, and security alerts.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.

Your data is never sold to advertisers or third parties. Marketing communications are sent only with your consent, and you can opt out at any time.

Qq778 is highly cautious about sharing your personal information with third parties. Data may be shared only in the limited circumstances outlined below:

• Payment Provider: Only the information necessary to process transactions with Mobile Banking, Nagad, and Rocket.
• Identity Verification Agency: Limited information collected as part of the KYC process.
• Law Enforcement Agencies: In response to a valid legal order or government directive.
• Technology Service Provider: Technology partners essential to platform operations, all operating under strict confidentiality agreements.

Your full profile, gaming history, or financial information is never shared with advertisers or marketing agencies.

Qq778 uses cookies to enhance your browsing experience and maintain platform security. We primarily use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions, security verification, and core platform operations. These cookies cannot be disabled.
• Performance Cookies: Analyzing which parts of the platform are used most to help improve our services.
• Preference Cookies: Used to remember your language preference, theme settings, and similar choices. You can disable these cookies at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Qq778 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• Gaming History: For the duration of the active account and 2 years after closure.
• Customer Support Records: 2 years from the date of issue resolution.
• Log & Technical Information: Up to 12 months.

Once the retention period expires, data is securely deleted or anonymized. Some data may need to be retained for a longer period due to legal obligations.

Every qq778 member has the following rights over their own data:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You may request a copy of your information in a readable format.
• Right to Object: You may object to the processing of certain types of your data.
• Marketing Opt-Out: You may opt out of marketing messages at any time.

To exercise these rights, please contact our customer support team. We generally respond to your request within 30 business days.

Qq778 is an adults-only gaming platform. We strictly do not provide services to anyone under the age of 18.

• Date of birth is verified at registration, and no one under the age of 18 is permitted to create an account.
• If a minor has created an account using false information, the account will be closed and all associated data will be deleted as soon as this comes to our attention.
• If you become aware that we hold information belonging to a minor, please notify our support team immediately.

Qq778 uses industry-leading security technology to protect your data. Our security framework includes:

• 256-Bit SSL Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for logins and important transactions.
• Firewall & Intrusion Detection: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Periodic security audits conducted by third-party experts.
• Data Backup: Secure encrypted backups are maintained to minimize the risk of data loss.
• Access Controls: Only authorized personnel have access to specific data.

Please keep in mind — no platform can guarantee 100% security on the internet. We encourage you to do your part as well: use a strong password, never share it with anyone, and avoid logging in from unfamiliar devices.

Qq778 reserves the right to update this privacy policy as needed. When significant changes are made:

• A notification will be sent to your registered email or mobile number at least 14 days before any changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• A pop-up notice will be displayed when you log in to the platform whenever significant changes are made.

Continued use of the platform after the updated policy is published will be considered acceptance of the new terms. If you do not agree with the changes, you may request to close your account.

For any questions, concerns, or complaints regarding this privacy policy, please reach out to our dedicated privacy team. Our team is available 24 hours a day, 7 days a week.

To submit a data protection request, contact us at the email below. We typically respond within 24 to 48 hours.

We believe your trust is our greatest asset. qq778 is always firmly committed to protecting your privacy and ready to provide full support in resolving any concerns.